Error Message (Unable to open the interface) - Error 14

[dylpicklechip]

Hi there,

I was previously able to operate my LD Touch Ulti via ESA2 on my macbook, but after updating the program, I no longer am able to communicate with the unit via the the ethernet connection (USB still works fine).

ESA2 recognizes my device under the Ethernet option, but error message occurs when clicking OK after selecting the unit from the menu.

Screen grab of error message below:



Perhaps someone can shed some light on what may be causing this issue. Thanks!

Dylan

[simonB]

I've reproduced this. We're currently looking into it and it will be corrected in the next version.

[swicksuk]

esa2-error14.jpg (51.76 KiB) Viewed 13252 times

Has this issue been resolved, I'm seeing the same problem with the Sep 14 2015 version

[nick]

Hi,

Could you please post your question to the Lumidesk forum here ....
http://www.lumidesk.com/forum/viewforum ... 9f01c1a6d1

The Lumidesk support team will be able to assist you.

Kind Regards,

Nick.