Suite 2 - controller not recognized in Suite, Tools OK
Posted: Sat Jul 14, 2012 8:25 pm
Hi,
We're installing our new lights and controllers in a new room and decided to uninstall and upgrade to the latest version as we wanted to start fresh.
Downloaded Suite 2 from the website, installed (along with the drivers) and launced the application. Application works great and launches, but doesn't seem to
find the USB controller (SIUDI-6c). Windows recognizes it successfully on all USB ports. The Suite 2 hardware tools finds it as well and reads the serial number and firmware version.
How/What am I missing to get the Suite 2 to see the controller? In the tools application, all lights are correct in the Suite2, the Green light will not appear.
Setting the interface manually in Suite 2 via Software prefs doesn't work either.
Thanks for pointing us in the right direction!
We're installing our new lights and controllers in a new room and decided to uninstall and upgrade to the latest version as we wanted to start fresh.
Downloaded Suite 2 from the website, installed (along with the drivers) and launced the application. Application works great and launches, but doesn't seem to
find the USB controller (SIUDI-6c). Windows recognizes it successfully on all USB ports. The Suite 2 hardware tools finds it as well and reads the serial number and firmware version.
How/What am I missing to get the Suite 2 to see the controller? In the tools application, all lights are correct in the Suite2, the Green light will not appear.
Setting the interface manually in Suite 2 via Software prefs doesn't work either.
Thanks for pointing us in the right direction!