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3D does not recognize Suite 2 FC
Posted: Wed Dec 01, 2010 9:45 am
by Lennon616
Hi,
3D easyview does not recognize Suite 2 FC as a imput dongle.
Is this a feature or bug?
Thaanks a lot.
Jose A.
Re: 3D does not recognize Suite 2 FC
Posted: Fri Dec 03, 2010 2:40 pm
by simonB
This should work. We have tested and it is fine with firmware 1.17. Let me know
Re: 3D does not recognize Suite 2 FC
Posted: Fri Dec 03, 2010 3:32 pm
by Lennon616
Hi Simon,
I tryed to work with 3D Easy wiew in"Stand alone mode" (Nov,25 version)and it does not recognize my Suite 2 FC.I get a message"there is no USB-DMXinterface connected".
I´ve tested it on Win 7 x32 and Win 7 x64.The firmware of my dongle is also 1.17.
If I start 3D from Suite 2 it works in "Full mode"
Thanks a lot.
Jose A.
Re: 3D does not recognize Suite 2 FC
Posted: Tue Dec 07, 2010 3:12 pm
by simonB
Hi
It turns out that only interfaces shipped from November have this compatibility. If you would like the compatibility on your interface, you will need to send it back to us so we can re-flash the memory and send it back next day postage. Let me know if you want to go ahead with this and I will set up the RMA.
Sorry for the trouble, this was something which was missed out in our old production software build.