Firmware upgrade

[MikeR]

Greetings, I wonder if maybe someone can help me.
I became the owner of a Ke1 device when I bought my house. I have no experience of these devices before. However, before I retired I was an IT tech so have seen similar devices.
I have downloaded and installed the ESAPro software and Hardware Manager on my laptop and want to control the KE-1 device.
The device can be seen on my home network by ESApro when connected via ethernet, but tells me I need to upgrade the firmware to continue. It also tells me firmware upgrade must be carried out via USB.
When I connect via USB the device shows up in Windows 10 under device manager. However when I load Hardware Manager or ESAPro I am told it is not connected and I cannot continue.
I have tried multiple USB cables but so far not been able to solve this.
Any help would be gratefully received

[TomHat]

Hello,

ESA Pro is no longer supported. You will need to use ESA Pro 2. If you are still experiencing issues with this software, please contact our support team here :

https://store.nicolaudie.com/en/support

Best regards,