Remote pro/DINA DR 1

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pkm
Posts: 2
Joined: Wed Mar 08, 2023 9:02 am

Remote pro/DINA DR 1

Post by pkm »

Hello.
I'am having some trouble with finding the DINA DR 1 with the remote pro app.

Any tips? Is there any ports that needs to be open?
HarriGoodair
Junior Forumor
Posts: 29
Joined: Tue Jun 14, 2022 2:47 pm

Re: Remote pro/DINA DR 1

Post by HarriGoodair »

Hello,

Ensure your DR1 is connected to the same network as your mobile device.
What firmware is your DR1 using? Try downloading this Hardware Manager and checking for a firmware update...

Mac - https://eu-tools.n-g.co/Release/HardwareManager.dmg
PC - https://eu-tools.n-g.co/Release/HardwareManager.exe

Arcolis Remote Pro has been updated recently, I recommend checking your relevant appstore to see if there's a new version available.

If issues persist then please open a support ticket: https://store.nicolaudie.com/?action=Fr ... ir&lang=en
Kind regards,

Harrison Goodair
Technical Support
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