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Stick DE3 problem!!!!
Posted: Thu Mar 23, 2017 8:41 am
by chester132
Hi,
my stick de3 the 4 mode is flickering and the display is showing nothing just white colour lights.. i do re writing the latest firmware but is not working too..
what happen????
Re: Stick DE3 problem!!!!
Posted: Thu Mar 23, 2017 11:40 am
by nick
Hi Chester,
I am sorry to hear about the problem with your Stick-DE3.
This kind of problem is best submitted to the 'Repair & Fix' ticket system here ...
https://store.nicolaudie.com/repair
You will usually be asked to provide the following details. To speed things up you could include them in your initial ticket.
Take Screenshots of Device Settings & email them.
1) Plug in your device using a USB Cable
2) Open HardwareManager (download from link below)
Windows:
https://storage.googleapis.com/nicolaud ... anager.exe
Mac:
https://storage.googleapis.com/nicolaud ... anager.dmg
3) Please take a screenshot of the following screens: (see example images attached)
a) Information screen.
b) Firmware screen.
Important: If your device is not detected or you receive errors, please take screenshots of HardwareManager as you see it.
4) Attach your screenshot images to a ticket so that we can see your settings.
Kind Regards,
Nick.