Stick DE3 problem!!!!

Sunlite Touch Sensitive Intelligent Control Keypad

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chester132
Posts: 2
Joined: Thu Mar 23, 2017 8:39 am

Stick DE3 problem!!!!

Post by chester132 » Thu Mar 23, 2017 8:41 am

Hi,

my stick de3 the 4 mode is flickering and the display is showing nothing just white colour lights.. i do re writing the latest firmware but is not working too..

what happen????

nick
Maxi Forumor
Posts: 270
Joined: Fri Feb 12, 2016 2:37 pm

Re: Stick DE3 problem!!!!

Post by nick » Thu Mar 23, 2017 11:40 am

Hi Chester,

I am sorry to hear about the problem with your Stick-DE3.

This kind of problem is best submitted to the 'Repair & Fix' ticket system here ...
https://store.nicolaudie.com/repair

You will usually be asked to provide the following details. To speed things up you could include them in your initial ticket.

Take Screenshots of Device Settings & email them.
1) Plug in your device using a USB Cable
2) Open HardwareManager (download from link below)
Windows: https://storage.googleapis.com/nicolaud ... anager.exe
Mac: https://storage.googleapis.com/nicolaud ... anager.dmg
3) Please take a screenshot of the following screens: (see example images attached)
a) Information screen.
b) Firmware screen.
Important: If your device is not detected or you receive errors, please take screenshots of HardwareManager as you see it.
4) Attach your screenshot images to a ticket so that we can see your settings.

Kind Regards,

Nick.
Attachments
!HardwareManager Info DE3.png
!HardwareManager Info DE3.png (53.27 KiB) Viewed 1352 times
!HardwareManager Firmware DE3.png
!HardwareManager Firmware DE3.png (35.3 KiB) Viewed 1352 times
Nicolaudie Tech Support

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