Problem with touch sensiteve

[gesatecnico]

Hi everyone, i just recently purchased the STICK and from the first moment I had a problem with the touch.
When I turned on, after the appointed time the touch controls goes crazy.
Thi is the video of my problem.
video1
video2
video3

[LightTool]

Hi gesatecnico,
very interesting. We have the same Problems.

Lets wait for a problem solving. Cross my fingers.

Best regards

[simonB]

The STICK must be mounted on the wall and then left for a few seconds. Otherwise, touching the back of the PCB and moving the cables will cause problems with the touch sensitivity.

If you're still having problems with the touch sensitivity:
-Try the latest firmware here:
http://www.dmxsoft.com/global/ftp/hardwaremanager.zip
-Be sure that the STICK has been mounted correctly on the wall

If this doesn't solve the problem, send me an e-mail with your serial number

[LightTool]

Hi Simon,

thanks for the advice. We'll try it, let you know what happend.

Best regards
LightTool

[GeertMoors]

So the panel will never work when installed horizontally, even when it's installed in a desk, with no way of touching the back or the wires?

[GeertMoors]

Does this mean the stick has to be mounted to a wall and cannot be mounted horizontally (like in a table top)?

We have one mounted in a table and it seemt to randomly select colours, not respond to controls,...
Het back pcb and connections are safely tucked away inside the table and can't be touched.

Do we have to remount the panel in a vertical way? there is a hole in the table now.

[Ben]

Hi there,

If shouldn't matter if the STICK is mounted on a wall or horizontally as long as it's mounted properly with no wires exposed etc.

Please make sure you are using the latest firmware here: http://www.dmxsoft.com/global/ftp/hardwaremanager.zip

If you are still having problems email me your serial number and we can investigate further.

Kind regards,