Device Not Detected on Startup

[mikepal33]

I am having issues with the SLESA U9 occasionally not being detected in Windows upon startup. It works on the first try about 50% of the time. Otherwise, I get to the bootup screen for ESA2 and am given the message "0 devices detected" then asked if I'd like to start in Demo mode.

Any ideas? This is another issue that is preventing me from being able to use ESA 2 as a reliable automated solution.

Thank you.

SLESA U9
ESA 2 Version March 31 16.331
latest firmware
Windows 10

[nick]

Hi Mike,

Thank you for your message. Can you please open a ticket under our Repair & Fix section of our website (see link below) and I will be happy to help.

If you don't already have an account, you may need to create one first.

https://store.nicolaudie.com/repair

Kind Regards,

Nick.