SLESA U9 not recognized 50% of the time and crashing the rest of the time

SLESA-U9

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Yomeno
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Posts: 6
Joined: Sat Nov 22, 2014 7:05 am

SLESA U9 not recognized 50% of the time and crashing the rest of the time

Post by Yomeno » Fri Oct 28, 2016 10:08 pm

Hi,

My SLESA U9 isn't recognized by my Mac about 70% of the time when I launch ESA2 (last version, 03/2016), or Hardware Manager. And the rest of the time, it seems to crash and the show stop (or go on the show in internal memory).
I can't erase the show, or do anything else, in internal memory form ESA2 software. It seems it's Ok from the Hardware Manager (latest version).

Any ideas?

Software ESA2 : Latest version (03/2016).
Firmware : Latest version.
MacOS X.11 El Capitan.

Thanks.
Guillaume.

nick
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Posts: 231
Joined: Fri Feb 12, 2016 2:37 pm

Re: SLESA U9 not recognized 50% of the time and crashing the rest of the time

Post by nick » Wed Feb 08, 2017 5:24 pm

Hi Guillaume,

My apologies for not seeing your post earlier. Did you solve this problem?

In this situation, I would recommend starting a support ticket here :
https://store.nicolaudie.com/repair

Kind Regards,

Nick.
Nicolaudie Tech Support

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