Crashing / Freezing when clicking pages or moving scrollbar
Posted: Mon Mar 12, 2012 5:53 am
Hi. We are running Sunlite 2, the feb 16th updated version, on Windows 7 professional, and it is crashing constantly. We run our whole venue off this software so PLEASE help us out and advise asap.
Basically, the software and our show loads perfectly. It locks up after we click a few settings though. If we click on a few pages on the lefthand side or move the up and down pages scrollbar too fast then the program completely freezes. You can't click anything within the program and the program never recovers. The only way to get out of it is to go into task manager and close the program then reopen it. It is an endless cycle of crashing. Pretty much unusable.
I have tried all obvious things. Uninstalling and reinstalling the software. Windows updates. Running in compatibility mode as XP, Vista, etc. Running as administrator. Literally everything I can think of. I even tried installing the software on another Windows 7 Professional computer and it does the exact same thing.
In the windows event logs the only thing I see is that there was sunlite 2 crashed and was forced to close. Sometimes if we wait long enough then there is a windows popup that says that "Computerized Lighting Controller Has Stopped Working" and gives the option to close the program.
I would be happy to email you our show so that you can see the issue as well.
We love the older version of the software and are super excited about getting this working. The current issue is greatly effecting our venue so your timely help would be greatly appreciated.
Thanks so much,
David Ippisch
Basically, the software and our show loads perfectly. It locks up after we click a few settings though. If we click on a few pages on the lefthand side or move the up and down pages scrollbar too fast then the program completely freezes. You can't click anything within the program and the program never recovers. The only way to get out of it is to go into task manager and close the program then reopen it. It is an endless cycle of crashing. Pretty much unusable.
I have tried all obvious things. Uninstalling and reinstalling the software. Windows updates. Running in compatibility mode as XP, Vista, etc. Running as administrator. Literally everything I can think of. I even tried installing the software on another Windows 7 Professional computer and it does the exact same thing.
In the windows event logs the only thing I see is that there was sunlite 2 crashed and was forced to close. Sometimes if we wait long enough then there is a windows popup that says that "Computerized Lighting Controller Has Stopped Working" and gives the option to close the program.
I would be happy to email you our show so that you can see the issue as well.
We love the older version of the software and are super excited about getting this working. The current issue is greatly effecting our venue so your timely help would be greatly appreciated.
Thanks so much,
David Ippisch