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Syncing clocks
Posted: Thu Sep 13, 2018 5:40 pm
by kurt
I have an issue with a Stick DE3 where things that are scheduled to run at Sunset are starting way too early.
I have attached the screen from when I go into Hardware Manager.
- Clock Settings.JPG (30.29 KiB) Viewed 10670 times
The local clock time is correct, as is the time zone, but is the stick somehow synchronizing to a different clock?
Is there someplace I need to set more than just the timezone, like latitude & longitude for it to accurately calculate sunrise and sunset?
Re: Syncing clocks
Posted: Mon Oct 15, 2018 7:19 pm
by kurt
Any update on this?
Re: Syncing clocks
Posted: Wed Nov 21, 2018 4:53 pm
by nick
Hi Kurt,
You can see the time scenes are supposed to start in the HardwareManager > Stick-DE3 > Clock > Sunrise Sunset Calculator section. You can set an offset to this in the ESA2 or ESA Pro software by X number of hours for each scene.
> things that are scheduled to run at Sunset are starting way too early.
Do you know how many hours approximately it's starting early?
Can you please create a support ticket here ...
https://store.nicolaudie.com/signin
Include the following information:
- Which firmware version you are using
- Which software version and date
- Please take screenshots from HardwareManager of all your clock settings. RealTime Clock, Location And TimeZone, Ntp, etc.
- Include your showfile (dlm or .arc) . Archive these files into a zip file and attach to the ticket.
We will then be able to try to recreate the problem on one of our Stick3s.
Kind Regards,
Nick.
Re: Syncing clocks
Posted: Wed Jan 09, 2019 12:33 pm
by MikePiltz
Hello -
I just ran into the same issue - I think the latest version of Hardware Manager might be at fault. I have a stick on a network running a two hour offset. I have to get the file emailed to me and then check it at my desk - had to escape the jobsite before investigating more.
Re: Syncing clocks
Posted: Thu Jan 10, 2019 4:31 pm
by nick
Hi Mike,
I recommend starting a support ticket for this issue at the following link.
https://store.nicolaudie.com/signin
Please include as much as information as possible such as
- software and firmware versions (e.g. ESA Pro 17-10-2018, Firmware 2.1)
- a copy of your showfile (.arc or .dlm)
- screenshots of your clock, dst and location settings from HardwareManager
Kind Regards,
Nick.