Syncing clocks

[kurt]

I have an issue with a Stick DE3 where things that are scheduled to run at Sunset are starting way too early.
I have attached the screen from when I go into Hardware Manager.

Clock Settings.JPG (30.29 KiB) Viewed 10616 times

The local clock time is correct, as is the time zone, but is the stick somehow synchronizing to a different clock?
Is there someplace I need to set more than just the timezone, like latitude & longitude for it to accurately calculate sunrise and sunset?

[kurt]

Any update on this?

[nick]

Hi Kurt,

You can see the time scenes are supposed to start in the HardwareManager > Stick-DE3 > Clock > Sunrise Sunset Calculator section. You can set an offset to this in the ESA2 or ESA Pro software by X number of hours for each scene.

> things that are scheduled to run at Sunset are starting way too early.
Do you know how many hours approximately it's starting early?

Can you please create a support ticket here ...
https://store.nicolaudie.com/signin

Include the following information:
- Which firmware version you are using
- Which software version and date
- Please take screenshots from HardwareManager of all your clock settings. RealTime Clock, Location And TimeZone, Ntp, etc.
- Include your showfile (dlm or .arc) . Archive these files into a zip file and attach to the ticket.

We will then be able to try to recreate the problem on one of our Stick3s.

Kind Regards,

Nick.

[MikePiltz]

Hello -
I just ran into the same issue - I think the latest version of Hardware Manager might be at fault. I have a stick on a network running a two hour offset. I have to get the file emailed to me and then check it at my desk - had to escape the jobsite before investigating more.

[nick]

Hi Mike,

I recommend starting a support ticket for this issue at the following link.
https://store.nicolaudie.com/signin

Please include as much as information as possible such as
- software and firmware versions (e.g. ESA Pro 17-10-2018, Firmware 2.1)
- a copy of your showfile (.arc or .dlm)
- screenshots of your clock, dst and location settings from HardwareManager

Kind Regards,

Nick.