American DJ Ultra Hex Par 3: White Problem

[jens]

Hi,

if I add an American DJ Ultra Hex Par 3 from the Scan Library with Mode 5 (12 channels) the line for "White" is not shown when I want to edit a Scene in the Timeline.
There is only RGB, amber, UV ... (11/12 channels)
It should be RGB, WHITE, amber, UV ...

Opened with the Library Editor all 12 channels seems to be correct.
What could be wrong?

Greets, Jens

[Ben]

Hi Jens,

I've just tested it myself and I can see the white channel when in the scene editor. Can I check you using the latest version of the software dated 13 Feb 2015? http://www.nicolaudie.com/downloads/files/EsaPro.exe

Could you email me your fixture profile and showfile and I can investigate further

[Ben]

Hi Jens,

On further investigation we have found there was a problem with the fixture profile and this is why the white wasn't showing.

This has now been fixed and I have emailed you the profile for you to use.

Kind regards

[jens]

Seems to work fine now. Great Support! Thanks! Jens