American DJ Ultra Hex Par 3: White Problem

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jens
Posts: 4
Joined: Tue May 07, 2013 6:21 pm

American DJ Ultra Hex Par 3: White Problem

Post by jens » Sun Jun 07, 2015 7:44 pm

Hi,

if I add an American DJ Ultra Hex Par 3 from the Scan Library with Mode 5 (12 channels) the line for "White" is not shown when I want to edit a Scene in the Timeline.
There is only RGB, amber, UV ... (11/12 channels)
It should be RGB, WHITE, amber, UV ...

Opened with the Library Editor all 12 channels seems to be correct.
What could be wrong?

Greets, Jens

Ben
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Posts: 153
Joined: Wed Mar 25, 2015 2:55 pm

Re: American DJ Ultra Hex Par 3: White Problem

Post by Ben » Mon Jun 08, 2015 9:36 am

Hi Jens,

I've just tested it myself and I can see the white channel when in the scene editor. Can I check you using the latest version of the software dated 13 Feb 2015? http://www.nicolaudie.com/downloads/files/EsaPro.exe

Could you email me your fixture profile and showfile and I can investigate further
Benno
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Product Support

Ben
Super Forumor
Posts: 153
Joined: Wed Mar 25, 2015 2:55 pm

Re: American DJ Ultra Hex Par 3: White Problem

Post by Ben » Mon Jun 08, 2015 2:08 pm

Hi Jens,

On further investigation we have found there was a problem with the fixture profile and this is why the white wasn't showing.

This has now been fixed and I have emailed you the profile for you to use.

Kind regards
Benno
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Product Support

jens
Posts: 4
Joined: Tue May 07, 2013 6:21 pm

Re: American DJ Ultra Hex Par 3: White Problem

Post by jens » Mon Jun 08, 2015 2:52 pm

Seems to work fine now. Great Support! Thanks! Jens

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