Syncing clocks

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kurt
New Forumor
Posts: 5
Joined: Tue Aug 14, 2018 1:10 pm

Syncing clocks

Post by kurt » Thu Sep 13, 2018 5:40 pm

I have an issue with a Stick DE3 where things that are scheduled to run at Sunset are starting way too early.
I have attached the screen from when I go into Hardware Manager.
Clock Settings.JPG
Clock Settings.JPG (30.29 KiB) Viewed 1680 times
The local clock time is correct, as is the time zone, but is the stick somehow synchronizing to a different clock?
Is there someplace I need to set more than just the timezone, like latitude & longitude for it to accurately calculate sunrise and sunset?

kurt
New Forumor
Posts: 5
Joined: Tue Aug 14, 2018 1:10 pm

Re: Syncing clocks

Post by kurt » Mon Oct 15, 2018 7:19 pm

Any update on this?

nick
Maxi Forumor
Posts: 231
Joined: Fri Feb 12, 2016 2:37 pm

Re: Syncing clocks

Post by nick » Wed Nov 21, 2018 4:53 pm

Hi Kurt,

Sorry for the delay in replying.

You can see the time scenes are supposed to start in the HardwareManager > Stick-DE3 > Clock > Sunrise Sunset Calculator section. You can set an offset to this in the ESA2 or ESA Pro software by X number of hours for each scene.

> things that are scheduled to run at Sunset are starting way too early.
Do you know how many hours approximately it's starting early?

Can you please create a support ticket here ...
https://store.nicolaudie.com/signin

Include the following information:
- Which firmware version you are using
- Which software version and date
- Please take screenshots from HardwareManager of all your clock settings. RealTime Clock, Location And TimeZone, Ntp, etc.
- Include your showfile (dlm or .arc) . Archive these files into a zip file and attach to the ticket.

We will then be able to try to recreate the problem on one of our Stick3s.

Kind Regards,

Nick.
Nicolaudie Tech Support

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