Wrong imprint on STICK connector?

Sunlite Touch Sensitive Intelligent Control Keypad

Moderators: simonB, nick, florent, dylan, Ben

Post Reply
AladinS
Posts: 4
Joined: Mon Oct 04, 2010 9:18 am

Wrong imprint on STICK connector?

Post by AladinS » Mon Jan 16, 2012 3:18 pm

It seems that i have a STICK with a wrong imprint on the backside connector....again. Had the same problem on a STICK last year. This time the STICK does´t power up, even if wired correctly. Is it possible, that the internal power routing gets damaged if connected according to the (wrong) imprint before?
Another STICKs power switch fell into pieces right after unpacking. Cannot send this one back since i need it for a show in Las vegas. May i have a spare power switch so i can solder it on site?
Quick help appreciated...

Sven
C&P - Furniture for people

simonB
SuperMaxi Forumor
Posts: 1630
Joined: Thu Sep 17, 2009 1:50 pm

Re: Wrong imprint on STICK connector?

Post by simonB » Wed Jan 18, 2012 10:43 am

Hi Sven

We had a problem with a batch of green connectors labelled incorrectly early last year. The problem has since been fixed, maybe an old one somehow managed to work its way to you. Try the opposite way and if it still doesn't work send me an e-mail and I'll arrange an RMA.

Wiring the cables backwards shouldn't damage the unit.

We will send you a replacement switch today.
Simon
--
Sales/Support

AladinS
Posts: 4
Joined: Mon Oct 04, 2010 9:18 am

Re: Wrong imprint on STICK connector?

Post by AladinS » Thu Jan 19, 2012 6:55 am

Hi Simon,

i tried the opposite way, but it didn´t work.

Our purchase dept. is sending back the unit..it´s on its way as far as i know.

Thanks for your quick reply and your help.

Sven
C&P - Furniture for people

Post Reply