Software does not see STICK

Sunlite Touch Sensitive Intelligent Control Keypad

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AxiomAV
Posts: 2
Joined: Fri Jan 22, 2010 9:39 pm

Software does not see STICK

Post by AxiomAV » Fri Jan 22, 2010 9:47 pm

I just bought a new STICK to install on a project and I am having a strange problem after installing the drivers and software twice.

When I open the sunlite suite it goes directly into demo mode because it does not see a dmx device. However, the computer recognizes the device perfectly. I even used tools.exe to update the firmware on the STICK to 1.13.

Any ideas? I am using Vista and the newest version of the software available for download. I also have tried running as administrator and two different usb cables and ports.

Thanks,

/adam
Axiom Entertainment Environments

simonB
SuperMaxi Forumor
Posts: 1630
Joined: Thu Sep 17, 2009 1:50 pm

Re: Software does not see STICK

Post by simonB » Tue Jan 26, 2010 7:02 pm

You cannot use Sunlite Suite with the STICK. It is part of the Easy Stand Alone product range. The STICK is designed to be used with Easy Stand Alone Pro.
Simon
--
Sales/Support

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