3D does not recognize Suite 2 FC

Easy view 2006, the ideal “3D real time” simulation to visualize stage and lights simultaneously !

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Lennon616

3D does not recognize Suite 2 FC

Post by Lennon616 » Wed Dec 01, 2010 9:45 am

Hi,
3D easyview does not recognize Suite 2 FC as a imput dongle.
Is this a feature or bug?
Thaanks a lot.
Jose A.

simonB
SuperMaxi Forumor
Posts: 1630
Joined: Thu Sep 17, 2009 1:50 pm

Re: 3D does not recognize Suite 2 FC

Post by simonB » Fri Dec 03, 2010 2:40 pm

This should work. We have tested and it is fine with firmware 1.17. Let me know
Simon
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Sales/Support

Lennon616

Re: 3D does not recognize Suite 2 FC

Post by Lennon616 » Fri Dec 03, 2010 3:32 pm

Hi Simon,
I tryed to work with 3D Easy wiew in"Stand alone mode" (Nov,25 version)and it does not recognize my Suite 2 FC.I get a message"there is no USB-DMXinterface connected".
I´ve tested it on Win 7 x32 and Win 7 x64.The firmware of my dongle is also 1.17.
If I start 3D from Suite 2 it works in "Full mode"
Thanks a lot.
Jose A.

simonB
SuperMaxi Forumor
Posts: 1630
Joined: Thu Sep 17, 2009 1:50 pm

Re: 3D does not recognize Suite 2 FC

Post by simonB » Tue Dec 07, 2010 3:12 pm

Hi

It turns out that only interfaces shipped from November have this compatibility. If you would like the compatibility on your interface, you will need to send it back to us so we can re-flash the memory and send it back next day postage. Let me know if you want to go ahead with this and I will set up the RMA.

Sorry for the trouble, this was something which was missed out in our old production software build.
Simon
--
Sales/Support

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