Dead channel

[TecAlpha]

Channel number 16 is not working, my buttons are supposed to be outputting at 35% on channels 1-16. Yet the output bar at the bottom of the screen says only 1-15 are outputting a signal. What could be the problem?

[bruno.falip]

There might be something that is sending 0 to this channel.

[TecAlpha]

Nope, I made sure all the switches and scenes were off and sent a signal from the master page, still nothing

[bruno.falip]

Can you try with the Easy Stand Alone software? What is your interface S/N?

[TecAlpha]

I don't have the stand alone, it's the yellow box. Where would I go about finding the s/n?

[bruno.falip]

The S/N is located on a little label on the board.

[TecAlpha]

there are two labels, sl1024ec and 562179397 siudi 5c

[bruno.falip]

You can use the Easy Stand Alone software even if your interface is not stand alone version, I just want you to check to see if the same problem happens.

[TecAlpha]

Nope it works fine on there, I will try to redo the page and see if that helps

[TecAlpha]

Now that I made a new page it works fine, thank you for your help