DMX FREEZING

barry369 · Post by **barry369** » Sun Apr 06, 2008 11:15 pm

I am using March 20, 2007 Sunlight software. I am running 4 martin mac250 kryptons, 4 elation 12 LED Bricks, and 4 Martin Stagebar54 LED fixtures. Everything works great. When I leave the lights (all of them) in a regular pattern or scene for an extended period of time (aprrox 10 minutes) the fixtures loose the dmx signal and I have to exit and restart Sunlight. Then everything works perfectly and then after some time when the lights are left in a particular pattern, same thing happens and I have to exit and restart. To answer the first few questions. This program ran great with no problems with the older dmx interface and Sunlight 2002. It doesn't matter what pattern or scene is running, it's not just happening on one particular setting. The Computer is running windows xp with a gig of ram and 2 gig processor. Is there something I am missing here. It's quite frustrating because during a performance, the lights need to respond to certain lighting cues at certain times and they are not because they hang in their current pattern or scene. Thanks for your help. cheers

Post by **bruno.falip** » Mon Apr 14, 2008 7:24 am

What interface do you use? SL512BC, SL2048EC...

barry369 · Post by **barry369** » Mon Apr 14, 2008 3:18 pm

Hi Bruno, it doesn't say. It's a see through orange case. I do believe it's the economy interface. I hope this helps. used it again this past weekend and again the lights loose the dmx signal and freeze. i exit the sunlite program and restart and everything works great. By the way, the computer works fine, no issues at all, just the dmx interface

Post by **bruno.falip** » Tue Apr 15, 2008 7:21 am

Ok, so it's a SL512BC. Can you give me the interface S/N? It should be located on a white label on the board. I need it to know what version of firmware you have.

barry369 · Post by **barry369** » Wed Apr 16, 2008 8:10 pm

61866002
SUIDI 6 C

The above is what's on the label on the board in the interface

Post by **bruno.falip** » Thu Apr 17, 2008 7:50 am

http://www.nicolaudie.com/forum_support ... php?t=1798

barry369 · Post by **barry369** » Sun May 04, 2008 6:28 am

Hi there I'm very disappointed, but I am to blame as well. I did the firmware upgrade as per the info you sent me. I connected the dmx interface and it updated. I played my first show with the update and now my sunlight does not work at all. The green light comes on for a second when connected to the computer and then off. the yellow and red are on. In the help menu it says if the green lite does not come on it's because the software is not communicating with the interface. the long and short of it. I had 8 martin mac 250 kryptons, and 4 stagebar54 and couldn't use them because of the recent firmware update. this program failed big time and I had to refund money back to my client. I realize I should have checked this out but I didn't think the upgrade would not work at all. How can I fix this. I have another big show this Monday night. I think I should have kept the old interface and Sunlite 2002 it was completely bullet proof with no problems at all. Please help. Again I need this up an running as I mention by Monday night. By the way I have sunlite on 2 other laptops. None of them work with the firmware update you sent me. I can even uninstall the usb driver and put the old one back on because the system wont let me. Thanks for your reply. Cheers Barry

roberto · Post by **roberto** » Sun May 04, 2008 6:35 pm

Try ther last version of Sunlite Suite 21 mar 2008. I think the firmware has to work with this last version and future ones.
Download it from the web.

Post by **bruno.falip** » Mon May 05, 2008 7:31 am

Yes Yes, that is the reason, you must use the latest software version, I should have written this somewhere! Sorry...

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DMX FREEZING

DMX FREEZING

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