Search found 19 matches

by HarriGoodair
Tue Nov 29, 2022 4:24 pm
Forum: Arcolis Designer
Topic: 0.7 : 12 Crash
Replies: 1
Views: 98

Re: 0.7 : 12 Crash

Hey Rob,

Thanks for bringing this to my attention, I've reported it.
Keep up the great work!
by HarriGoodair
Fri Nov 25, 2022 3:15 pm
Forum: ESA Pro 2
Topic: ESAPRO2 - Pixel Effects
Replies: 1
Views: 92

Re: ESAPRO2 - Pixel Effects

Hello Rob,

Thanks for bringing this to our attention, we've reported it and it will be fixed in a future release.
by HarriGoodair
Fri Nov 25, 2022 3:02 pm
Forum: Remote/Remote Pro
Topic: ESAPRO2 - Remote Pro DE3
Replies: 3
Views: 105

Re: ESAPRO2 - Remote Pro DE3

Hey Rob,

I've raised this with a dev and I can confirm that a fix should be released in the upcoming Arcolis Remote Pro update. I don't have an exact date to give but I should imagine this will be released in the next week or so.
by HarriGoodair
Mon Nov 14, 2022 4:01 pm
Forum: Remote/Remote Pro
Topic: ESAPRO2 - Remote Pro DE3
Replies: 3
Views: 105

Re: ESAPRO2 - Remote Pro DE3

Hello Rob,

I've had a look into this and can't replicate the issue.

Could you send me the showfile you're using on the DE3 that's crashing? Maybe it's something in particular that's causing this issue.

Cheers,

Harrison
by HarriGoodair
Fri Aug 26, 2022 10:38 am
Forum: Easy Stand Alone
Topic: Future of ESA Support
Replies: 0
Views: 467

Future of ESA Support

This section of them forum is dedicated to the original Easy Stand Alone software, a package we no longer officially support. We encourage users to continue supporting each other wherever possible so all the support threads will be preserved here. Please note: Nicolaudie employee's will no longer be...
by HarriGoodair
Fri Aug 26, 2022 10:25 am
Forum: ESA Pro
Topic: Future of ESA Pro Support
Replies: 0
Views: 476

Future of ESA Pro Support

This section of the forum is dedicated to ESA Pro support. We now provide limited support for ESA Pro, if you require assistance please open a ticket @ store.dmxsoft.com Nicolaudie employee's will no longer be responding to support requests for ESA Pro created in this forum. However we encourage use...
by HarriGoodair
Tue Aug 23, 2022 8:41 am
Forum: STICK-CW4
Topic: SA Recording Memory
Replies: 6
Views: 1235

Re: SA Recording Memory

Hello Rob, I'm afraid that this is functioning as intended. Unfortunately this is a limit with the stand alone engine used in the CW4. This is something that's been corrected with our newer devices (DINA specifically) so it shouldn't be an issue moving forward. I apologise I'm unable to offer an alt...
by HarriGoodair
Mon Aug 15, 2022 8:56 am
Forum: STICK-CW4
Topic: SA Recording Memory
Replies: 6
Views: 1235

Re: SA Recording Memory

Hello Rob,

If you could email me a copy of the show file that would help greatly!
by HarriGoodair
Mon Aug 15, 2022 8:45 am
Forum: STICK-CW4
Topic: SA Recording Memory
Replies: 6
Views: 1235

Re: SA Recording Memory

Hello Rob,

Sorry we missed this one, I'll look into it now and update this thread when I have more.
by HarriGoodair
Tue Aug 02, 2022 10:12 am
Forum: Easy Stand Alone 2
Topic: memory problem
Replies: 2
Views: 880

Re: memory problem

Hello Lo2022, Thank you for sending me those files, I've responded via email but I'll post my response here as well... So I think you want all of these scenes to be on your SLESA U9? All of the scenes need to be in the same ESA2 project, when you write your device in one project and then open anothe...
by HarriGoodair
Mon Aug 01, 2022 3:40 pm
Forum: Easy Stand Alone 2
Topic: memory problem
Replies: 2
Views: 880

Re: memory problem

Hello Lo2022, I'm very sorry about the issues you're experiencing with your SLESA U9. "When i try to read a second scene , i' didn't have a second chanel scnene to read A pop up said "memory read succefully", but it overwrite on the first scene" > When you try to 'Read' memory on the device ESA2 wil...
by HarriGoodair
Mon Jul 18, 2022 11:29 am
Forum: ESA Pro 2
Topic: ESAPRO2 - Mouse Issue
Replies: 5
Views: 1342

Re: ESAPRO2 - Mouse Issue

Hello Rob,

Are you using windows 10 or 11?

I'm using windows 11 and have been unable to replicate this issue.

Could you send me a short video (literally 5-10 seconds) of the issue so I can pass it along to the appropriate people?

You should have my email, if you need it again just let me know!
by HarriGoodair
Tue Jun 28, 2022 8:29 am
Forum: ESA Pro 2
Topic: ESAPRO2 - TRIGGER BUG - URGENT
Replies: 1
Views: 409

Re: ESAPRO2 - TRIGGER BUG - URGENT

Hello Evolve, I'm terribly sorry about the issues you're having. I've sent you a direct message so we can try to resolve this faster for you.
by HarriGoodair
Mon Jun 27, 2022 2:44 pm
Forum: SIUDI 8C - SIUDI 8A
Topic: Future of SIUIDI 8 support
Replies: 0
Views: 979

Future of SIUIDI 8 support

This section of the forum is dedicated to SIUIDI 8, a discontinued product line that we no longer officially support. You can find all of the original threads created to support these devices here and we encourage users to support one another where possible Please note: Nicolaudie employee’s will NO...
by HarriGoodair
Mon Jun 27, 2022 2:43 pm
Forum: SIUDI 7A/7B
Topic: Future of SIUIDI 7 Support
Replies: 0
Views: 918

Future of SIUIDI 7 Support

This section of the forum is dedicated to SIUIDI 7, a discontinued product line that we no longer officially support. You can find all of the original threads created to support these devices here and we encourage users to support one another where possible Please note: Nicolaudie employee’s will NO...