Search found 274 matches

by nick
Thu Nov 28, 2019 5:16 pm
Forum: SIUDI 8C - SIUDI 8A
Topic: Random USB disconnection
Replies: 1
Views: 62

Re: Random USB disconnection

Hi Gigfy, We have seen this behaviour in tests in the Nicolaudie office. I would recommend downgrading to firmware 0.06 or firmware 0.07 to solve this problem. We are working to resolve this. Firmware 0.06 is included in the HardwareManager of the current official version (at the time of writing) of...
by nick
Thu Oct 10, 2019 2:06 pm
Forum: Sunlite Suite 2
Topic: hardware for 3 universes
Replies: 6
Views: 1297

Re: hardware for 3 universes

Hello,

Yes, this is still in development, with a release scheduled for 2020. I can't really talk about it, but it will be more than 3 universes :)

Kind Regards,

Nick.
by nick
Thu Oct 10, 2019 1:56 pm
Forum: Easy View 2006
Topic: Conversion software
Replies: 1
Views: 131

Re: Conversion software

Hi there,

EVS is a proprietary format with no conversion software available. What you can do is convert simple 3D models in to .X (Direct X format) and import these into Easy View 3D.

Kind Regards,

Nick.
by nick
Thu Oct 10, 2019 1:54 pm
Forum: ESA Pro
Topic: "Write the interface''s memory" does not work.
Replies: 1
Views: 150

Re: "Write the interface''s memory" does not work.

Hi Konstantin,

> Should this button be active when connecting via Ethernet?

Yes it should. I believe we spoke via support ticket and we decided there was a problem with your network setup.

Kind Regards,

Nick.
by nick
Thu Jul 11, 2019 2:25 pm
Forum: STICK-DE3
Topic: DMX from RJ45
Replies: 1
Views: 836

Re: DMX from RJ45

Hi Brett, The Power+DMX RJ45 port on the Stick-DE3 should always transmit DMX as long as the show on the SD card is programmed to do this. Check U2 onthe patch grid in ESA2 or ESA Pro. To make it easier for customers to complete the wiring, we can provide an RJ2BLOCK which provides an easy way to co...
by nick
Tue Jul 09, 2019 4:01 pm
Forum: Sunlite Suite 2
Topic: bug correction
Replies: 3
Views: 433

Re: bug correction

Hi, Thank you for the bugs and feature requests reported on our support ticket Christoph. These have now been added to our development system for future updates and fixes. A quick note about point 3 to other forum users. Sunlite Suite 2 and 3 can only write to interfaces containing SD memory. For dm...
by nick
Thu Jul 04, 2019 11:27 am
Forum: SIUDI 7A/7B
Topic: please Help... Interface crashed after update
Replies: 4
Views: 740

Re: please Help... Interface crashed after update

Hi Pileo,

I am glad we could resolve this quickly for you via the ticket system. This is a software error rather than something wrong with your interface itself.

Kind Regards,

Nick.
by nick
Thu Jun 13, 2019 10:25 am
Forum: Sunlite Suite 2
Topic: bug correction
Replies: 3
Views: 433

Re: bug correction

Hi there, We are still fixing bugs in Sunlite Suite 2. I recommend following this guide when submitting a bug report : https://forum.nicolaudie.com/viewtopic.php?f=32&t=41089 For a quicker response, I recommend submitting via our support system as this takes priority over the forums ... https://stor...
by nick
Mon Jun 03, 2019 3:37 pm
Forum: Sunlite Suite 3
Topic: Pan/Tilt is work,but.........
Replies: 1
Views: 556

Re: Pan/Tilt is work,but.........

Hi Benny, Sorry about the crash with Easy View 2 in the 29/04/2019 version of Suite 3 beta. This has been fixed in the latest version of Suite 3 beta (03/06/2019) https://www.sunlitepro.com/download.htm Please note that 'Auto detection' is not enabled by default. You need to do this in Controller > ...
by nick
Mon Jun 03, 2019 3:33 pm
Forum: Sunlite Suite 2
Topic: Interface not working after update
Replies: 1
Views: 315

Re: Interface not working after update

Hello,

For XHL-Nap errors, please start a support ticket ...
https://store.nicolaudie.com/signin

Kind Regards,

Nick
Nicolaudie Technical Support
by nick
Tue May 21, 2019 11:37 am
Forum: Sunlite Suite 3
Topic: Suite 3 new system, new shopping features
Replies: 1
Views: 501

Re: Suite 3 new system, new shopping features

Hi pelyhe,

With the Sunlite-BC and Sunlite-EC models, the 8 Dry Contact Ports are not enabled by default. They can be actovated for $29 (+ local taxes) at our online store. https://store.dmxsoft.com/

Kind Regards,

Nick.
by nick
Tue May 21, 2019 11:29 am
Forum: Sunlite Suite 2
Topic: GROUPS RECT MAJOR ISSUE
Replies: 1
Views: 323

Re: GROUPS RECT MAJOR ISSUE

Hi Cédric,

Thank you for reporting this bug in Sunlite Suite 2 and, as it happens, in Suite 3. I have reported it to be fixed.

For faster support I recommend posting a ticket to our online system here ...
https://store.sunlitepro.com/support

Kind Regards,

Nick.
by nick
Tue May 14, 2019 11:05 am
Forum: Sunlite Suite 3
Topic: Pan/Tilt inv not working with palette
Replies: 2
Views: 1046

Re: Pan/Tilt inv not working with palette

Hi Pperpot,

This inverse palette bug has been fixed in the latest beta of Sunlite Suite 3 (13/05/2019).
https://storage.googleapis.com/nicolaud ... 68e7a4.exe

Kind Regards,

Nick.
by nick
Wed May 01, 2019 12:00 pm
Forum: Easy Stand Alone 2
Topic: Import video
Replies: 1
Views: 565

Re: Import video

Hello, Yes this is possible using the Matrix > Media effect in the ESA2 Scene Builder window. See attached image for guidance on where to find this. The SLESA-U10 has internal memory so you are limited on storage. I would recommend using compression when you generate the effect. The compression slid...
by nick
Wed May 01, 2019 11:43 am
Forum: Easy Stand Alone 2
Topic: Edit a scene
Replies: 1
Views: 278

Re: Edit a scene

Hi Wibs, There is a limitation in ESA2 that once a scene has been generated into steps from the Scene Builder it's no longer possible to edit it except for selecting individual steps and manually moving the fader bars on the main screen. If you configure an effect that you particularly like, you can...