please Help... Interface crashed after update

[wissemannt]

Yesterday I installed the latest version of Sunlite Suite 2 on a laptop. I had connected the Suidi 7B First Class Interface and started the software (Sunlite Suite 2).
Sunlite Suite 2 requested an update of the interface.
The update was started with the Hardware Manager and ended with an error message.
The interface is still recognized as Suidi7B.
Error message in Hardware Manager: XHL NAP
The interface is no longer recognized by the Sunlite Suite 2 software.
Is it possible to reset the interface?

[mngsx]

Hi,

for us the same Problem. Updated FW on Sunday. But with ESA Pro. Now it is not working anymore.
Any possibility to reset the Firmware?

cheers

[nick]

Hello,

For XHL-nap issues please start a support ticket at the link below and one of our support staff will get back to you ...
https://store.nicolaudie.com/signin

Kind Regards,

Nick.

[pileo]

Hello

Same problem here. We need the devide for a big show this week! HELP!!!
I sent a ticket now but we need it to work again URGENTLY!!!

[nick]

Hi Pileo,

I am glad we could resolve this quickly for you via the ticket system. This is a software error rather than something wrong with your interface itself.

Kind Regards,

Nick.

[giusgrooveland]

Hello
Has anyone managed to fix this problem?

[TomHat]

Hello,

Anyone with this problem should contact our support team via the ticket system available from the online store page.
The issue will be addressed and investigated thoroughly.

Regards,