SL512FC

martin claydon · Post by **martin claydon** » Tue May 08, 2007 11:00 pm

I cant make easy stand alone talk to this. The stand alone tab is missing in usb mode. The interface works fine with editor, setup and user.

Post by **bruno.falip** » Wed May 09, 2007 7:46 am

What is your interface S/N and the sofware version (date) ?

martin claydon · Post by **martin claydon** » Wed May 09, 2007 11:06 pm

serial number 6436036
software march 20 2007

Post by **bruno.falip** » Thu May 10, 2007 7:34 am

The interface memory is probably damaged, please complete and send the following form by fax to +33 467 603 152 to receive a product return authorization.

http://www.dmxsoft.com/global/ftp/rma.pdf

martin claydon · Post by **martin claydon** » Thu May 10, 2007 8:58 am

how long does this take as we use this product commercially. Sunlight suite works ok and is what we normally use. Stand alone was to be used as a backup in case the computer died. We have an electronics engineer, can we not diagnose or repair? Why would memory be damaged? We have used stand alone before and it was ok.

Martin

martin claydon · Post by **martin claydon** » Thu May 10, 2007 9:05 am

can you explain why i cant find a hardware manual for this interface?

martin claydon · Post by **martin claydon** » Fri May 11, 2007 7:57 am

Hi any chance of a reply? If I need to send back to you what are the charges please

Post by **bruno.falip** » Fri May 11, 2007 1:36 pm

We will exchange it for free, just complete the RMA form.

martin claydon · Post by **martin claydon** » Mon May 14, 2007 11:12 am

You have kindly sent me an RMA number but not where I have to sent the unit to.

Post by **bruno.falip** » Mon May 14, 2007 11:35 am

Nicolaudie Europe
838 rue de l'Aiguelongue
34090 Montpellier - France