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SL512FC
Posted: Tue May 08, 2007 11:00 pm
by martin claydon
I cant make easy stand alone talk to this. The stand alone tab is missing in usb mode. The interface works fine with editor, setup and user.
Posted: Wed May 09, 2007 7:46 am
by bruno.falip
What is your interface S/N and the sofware version (date) ?
Posted: Wed May 09, 2007 11:06 pm
by martin claydon
serial number 6436036
software march 20 2007
Posted: Thu May 10, 2007 7:34 am
by bruno.falip
The interface memory is probably damaged, please complete and send the following form by fax to +33 467 603 152 to receive a product return authorization.
http://www.dmxsoft.com/global/ftp/rma.pdf
Posted: Thu May 10, 2007 8:58 am
by martin claydon
how long does this take as we use this product commercially. Sunlight suite works ok and is what we normally use. Stand alone was to be used as a backup in case the computer died. We have an electronics engineer, can we not diagnose or repair? Why would memory be damaged? We have used stand alone before and it was ok.
Martin
Posted: Thu May 10, 2007 9:05 am
by martin claydon
can you explain why i cant find a hardware manual for this interface?
Posted: Fri May 11, 2007 7:57 am
by martin claydon
Hi any chance of a reply? If I need to send back to you what are the charges please
Posted: Fri May 11, 2007 1:36 pm
by bruno.falip
We will exchange it for free, just complete the RMA form.
Posted: Mon May 14, 2007 11:12 am
by martin claydon
You have kindly sent me an RMA number but not where I have to sent the unit to.
Posted: Mon May 14, 2007 11:35 am
by bruno.falip
Nicolaudie Europe
838 rue de l'Aiguelongue
34090 Montpellier - France