Suite3-EC Not Recognized

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jlbutler
Posts: 1
Joined: Wed Jul 11, 2018 3:02 pm

Suite3-EC Not Recognized

Post by jlbutler » Sat Jul 14, 2018 2:16 am

I just received the SUITE3-EC (SIUDI8A) interface with firmware 1.10 and Sunlite Suite 3 July Beta does not recognize the interface (No Interface Detected). Sunlite Suite 2 does see it. If I turn off "Auto Detect Hardware" and try to manually select the interface, the drop down doesn't list the SUITE3-EC. The closest match is the SUITE2-EC which then gives me an error "Warning hardware detection. Interface set up in the DMX patch but not detected USB Suite2-EC". Any clues? Also are there any videos (in English) on Sunlite Suite 3? Or even a user manual?

Thanks,
Jeff

nick
Maxi Forumor
Posts: 280
Joined: Fri Feb 12, 2016 2:37 pm

Re: Suite3-EC Not Recognized

Post by nick » Mon Jul 16, 2018 3:48 pm

Hi Jeff,

I am sorry we only sell a Suite2-EC (SUIDI-8A) and unfortunately this is not compatible with the Sunlite Suite 3 Beta because it does not contain SUT technology. See product link ...
https://store.nicolaudie.com/en/product ... nomy-Class

Please see this post about Suite 3 Beta compatibility at this link ...
viewtopic.php?f=45&t=40936

Currently we sell the Sunlite-BC which is compatible with Suite 3 Beta out-of-the-box and later this year we will be shipping the Sunlite-EC. Please see more information here ...
https://www.sunlitepro.com/hardware.htm

Sunlite Suite 3 is currently for beta testing only and is not ready for production use.

Kind Regards,

Nick.
Nicolaudie Tech Support

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