Guide for Submitting Bugs
Posted: Tue Jan 23, 2018 12:29 pm
Hi,
I understand bugs can be frustrating ! We love fixing them but first we need to reproduce them. Unfortunately Windows crash dumps are not helpful. With that in mind, I have written a sample bug report below to show you the best way to report them. The
------------------------------------ Example Bug Report ------------------------------------------------
Bug Description: Crash when trying to resize horizontal scroll bar below cycle timeline
Software Version: Sunlite Suite 3, 15 November 2017
Showfile : https://www.dropbox.com/s/pa69ze8ug41v9 ... t.shw?dl=0
Video: https://www.dropbox.com/s/cbxolnu7e438c ... e.mp4?dl=0
System: Windows 10, 64bit / Bootcamp. MacBook Pro 2015
DMX controller and firmware version: N/A Sunlite 3 was running in demo mode.
-------------------------------------------------------------------------------------------------------------
That's it! It is very important to include a showfile and screen capture video so we can see exactly what you clicked.
Screen recording is unfortunately not provided with Windows. You'll need to use 3rd party software and then share it using a service like Dropbox. Videos are too large to upload directly to a forum.
Recommended screen recording software:
1) Tinytake.com (Free / basic service gives 5 mins recording limit + 2Gb free storage)
2) Snagit (15 day trial).
3) Thundersoft Free Screen Recorder. Records .FLV files to your video folder. Download VLC Player to view them. Videos contains watermark which is not a problem for bug reports.
Many Thanks,
Nick
I understand bugs can be frustrating ! We love fixing them but first we need to reproduce them. Unfortunately Windows crash dumps are not helpful. With that in mind, I have written a sample bug report below to show you the best way to report them. The
------------------------------------ Example Bug Report ------------------------------------------------
Bug Description: Crash when trying to resize horizontal scroll bar below cycle timeline
Software Version: Sunlite Suite 3, 15 November 2017
Showfile : https://www.dropbox.com/s/pa69ze8ug41v9 ... t.shw?dl=0
Video: https://www.dropbox.com/s/cbxolnu7e438c ... e.mp4?dl=0
System: Windows 10, 64bit / Bootcamp. MacBook Pro 2015
DMX controller and firmware version: N/A Sunlite 3 was running in demo mode.
-------------------------------------------------------------------------------------------------------------
That's it! It is very important to include a showfile and screen capture video so we can see exactly what you clicked.
Screen recording is unfortunately not provided with Windows. You'll need to use 3rd party software and then share it using a service like Dropbox. Videos are too large to upload directly to a forum.
Recommended screen recording software:
1) Tinytake.com (Free / basic service gives 5 mins recording limit + 2Gb free storage)
2) Snagit (15 day trial).
3) Thundersoft Free Screen Recorder. Records .FLV files to your video folder. Download VLC Player to view them. Videos contains watermark which is not a problem for bug reports.
Many Thanks,
Nick