Syncronisation of 2 Sticks-DE3

Sunlite Touch Sensitive Intelligent Control Keypad

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tpm
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Joined: Mon May 04, 2015 7:51 am

Syncronisation of 2 Sticks-DE3

Post by tpm » Mon May 04, 2015 12:53 pm

I have a problem with the synchronisation of 2 Sticks-DE3

konfiguration is as follows (Firmware Sticks 1.05, iOS 8.3)
2x Stick-DE3 connected via Ethernet to a WiFi-Router
- Stick A's DMX-output is used
- Stick B only connected via Ethernet
- Mobile App runs on iOS


- On the Stick glass surface it works very well, the 2nd Stick always show same Scene etc.
- when I use the iOS app and choose Stick A (using same surface as on Stick directly), Stick B dont changes the scene as sometimes (DMX-output is ok)
- when I use the iOS app and choose Stick B (using same surface as on Stick directly), Stick A also shows the same correctly.
- when I use the iOS app and choose Stick A (using scene buttons surface), Stick B dont shows any changes (DMX-output is ok)
- when I use the iOS app and choose Stick B (using scene buttons surface), Stick B shows reactions on its display but nothins happens on Stick A nor any changes an DMX-signal.

Knowing this probelm or is it a setting fault?

regards, Thomas

Ben
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Posts: 153
Joined: Wed Mar 25, 2015 2:55 pm

Re: Syncronisation of 2 Sticks-DE3

Post by Ben » Wed May 13, 2015 11:06 am

Hi Thomas,

Sorry to hear you're having problems. I have passed the information on to our developers who will run some tests to see if they can replicate the problem.
Benno
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Product Support

Ben
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Joined: Wed Mar 25, 2015 2:55 pm

Re: Syncronisation of 2 Sticks-DE3

Post by Ben » Fri May 15, 2015 9:41 am

Hi again,

Our developers have managed to replicate the bug and are in the process of finding a solution, once they have we will release an updated firmware with the fix.
Benno
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Product Support

jbaker
Posts: 4
Joined: Fri May 02, 2014 1:57 pm

Re: Syncronisation of 2 Sticks-DE3

Post by jbaker » Tue Aug 04, 2015 2:15 pm

Has there been a resolution to this issue? Is there a new firmware version that this is addressed in?

Ben
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Posts: 153
Joined: Wed Mar 25, 2015 2:55 pm

Re: Syncronisation of 2 Sticks-DE3

Post by Ben » Fri Aug 07, 2015 3:08 pm

Hi, our developers are still working on it at the moment. I will let you know when we have a fix available.
Benno
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Product Support

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