Problem with touch sensiteve

Sunlite Touch Sensitive Intelligent Control Keypad

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gesatecnico
New Forumor
Posts: 5
Joined: Wed Mar 12, 2014 10:26 am

Problem with touch sensiteve

Post by gesatecnico » Thu Apr 03, 2014 7:30 am

Hi everyone, i just recently purchased the STICK and from the first moment I had a problem with the touch.
When I turned on, after the appointed time the touch controls goes crazy.
Thi is the video of my problem.
video1
video2
video3

LightTool
New Forumor
Posts: 7
Joined: Tue Apr 08, 2014 11:38 am

Re: Problem with touch sensiteve

Post by LightTool » Tue Apr 08, 2014 12:03 pm

Hi gesatecnico,
very interesting. We have the same Problems.

Lets wait for a problem solving. Cross my fingers.

Best regards

simonB
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Posts: 1630
Joined: Thu Sep 17, 2009 1:50 pm

Re: Problem with touch sensiteve

Post by simonB » Wed Apr 09, 2014 12:54 pm

The STICK must be mounted on the wall and then left for a few seconds. Otherwise, touching the back of the PCB and moving the cables will cause problems with the touch sensitivity.

If you're still having problems with the touch sensitivity:
-Try the latest firmware here:
http://www.dmxsoft.com/global/ftp/hardwaremanager.zip
-Be sure that the STICK has been mounted correctly on the wall

If this doesn't solve the problem, send me an e-mail with your serial number
Simon
--
Sales/Support

LightTool
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Posts: 7
Joined: Tue Apr 08, 2014 11:38 am

Re: Problem with touch sensiteve

Post by LightTool » Thu Apr 10, 2014 7:20 am

Hi Simon,

thanks for the advice. We'll try it, let you know what happend.

Best regards
LightTool

GeertMoors
Posts: 2
Joined: Thu May 07, 2015 11:14 am

Re: Problem with touch sensiteve

Post by GeertMoors » Thu May 07, 2015 11:25 am

So the panel will never work when installed horizontally, even when it's installed in a desk, with no way of touching the back or the wires?

GeertMoors
Posts: 2
Joined: Thu May 07, 2015 11:14 am

Re: Problem with touch sensiteve

Post by GeertMoors » Wed May 27, 2015 2:28 pm

Does this mean the stick has to be mounted to a wall and cannot be mounted horizontally (like in a table top)?

We have one mounted in a table and it seemt to randomly select colours, not respond to controls,...
Het back pcb and connections are safely tucked away inside the table and can't be touched.

Do we have to remount the panel in a vertical way? there is a hole in the table now.

Ben
Super Forumor
Posts: 153
Joined: Wed Mar 25, 2015 2:55 pm

Re: Problem with touch sensiteve

Post by Ben » Fri Jun 05, 2015 10:51 am

Hi there,

If shouldn't matter if the STICK is mounted on a wall or horizontally as long as it's mounted properly with no wires exposed etc.

Please make sure you are using the latest firmware here: http://www.dmxsoft.com/global/ftp/hardwaremanager.zip

If you are still having problems email me your serial number and we can investigate further.

Kind regards,
Benno
--
Product Support

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