3d visualizer not working in ESA2

[jhunder]

I am a totally newcomer. I bought an SLESA-U9 unit and downloaded the latest ESA2 software. I am working through learning how to use it. When I try to click on 3d visualizer, a window pops open for about 1/10 of a second and then closes. Does 3d visualizer work in ESA2?

Thanks,

Joe

[Ben]

Hi Joe,

The 3D Visualiser should work in ESA2, are you using the Windows or Mac version? Maybe try and uninstall and re-install and see if that helps?

Also just double check that the 3D visualiser definitely closes and is not just hidden behind ESA2 as there is a 'always on top' button setting in 3D Visualiser that keeps the window on top even when you're using ESA2.

Hope that helps.