errors suite ec2


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errors suite ec2

Post by soundworx » Wed Dec 20, 2017 7:58 pm

I have a suite 2 ec interface and when i connect it to a computer it is not recognised and the display flashes between 01 and E1 any advice

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Re: errors suite ec2

Post by nick » Thu Dec 21, 2017 4:58 pm

Hi there,

I am sorry to hear about this problem. Please try the following ....

A) BootloaderMode forced firmware update
Your device has a special mode called "Bootloader Mode" which is designed to rescue you when a firmware update has failed or a device has become corrupted.

First, you need to get your device into Bootloader Mode, then update the firmware.

Download the latest version of HardwareManager
PC: ... anager.exe
Mac: ... anager.dmg

Here are the steps ...

1. Power off your interface
2. Use some foil to create a short between the dry contact ports (See attached images)
3. Power on your interface by plugging it into your USB port on your computer
4. Start HardwareManager. The device type on the Information screen will show '_BL' in the name, short for Bootloader.
5. Update the firmware on the Firmware screen.

B) If this does not work, please create a support ticket using the link below, explaining about the error and what you have tried already ...

Kind Regards,

bootloader pins2.jpg
bootloader pins2.jpg (41.13 KiB) Viewed 2980 times
bootloader mode smaller.jpg
bootloader mode smaller.jpg (41.7 KiB) Viewed 2980 times
Nicolaudie Tech Support

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Re: errors suite ec2

Post by soundworx » Thu Dec 21, 2017 9:47 pm

thanx Nick did the process and it updated the firmware thanx alot:)

Merry Christmas to everyone:)

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