Serial 0 Product Code:0

SLESA-U7 - SLESA-UE7 - SUITE2-FC

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Pantelis
Posts: 2
Joined: Thu Sep 29, 2011 8:40 am

Serial 0 Product Code:0

Post by Pantelis » Wed Oct 03, 2012 7:58 pm

Dear Friends,

I have a big problem with my SIUDI 7A inteface.
The SunliteSuite 2 did not recognizes the interface and works in Demo Mode, but the Tools.exe works fine in the Test tab.

I think the problem is that the Tools.exe in the Firmware tab writes "Serial 0 Product Code:0" !!!

What i can do about it, i am from Greece and this is Urgent!

Thank you.

simonB
SuperMaxi Forumor
Posts: 1630
Joined: Thu Sep 17, 2009 1:50 pm

Re: Serial 0 Product Code:0

Post by simonB » Thu Oct 11, 2012 4:46 pm

open the tools application, if your interface is detected here, update the firmware. If not:
-try a different computer
-try a different USB cable and USB socket
-try starting in bootloader mode:
power off your interface
create a shortcut on p2-p3-p4-GND ports
power on your interface
start tools.exe
update the firmware
power off your interface
remove the shortcut
power on your interface
start tools.exe
update the firmware again
A ball of foil can be used as a quick way to connect the ports

if it is still not being detected, send me a mail and I will arrange an RMA
Simon
--
Sales/Support

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