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Why the Slow/No response?

Posted: Sat Apr 04, 2009 1:46 pm
by N.Webber

So, are you all out at Frankfurt? How about some attention to 'old' users...?

Let me start by stating I think this software is great.
I am using it for about a year and the only downfalls are the occasional crashes and the few bugs and issues still unsolved...
Though I have managed to work around some of the problems, they should still should be addressed and solved.

I don't want to sound rude, but I feel the response rate to (my) messages and issues is not in line with the professionalism I expected from SL.

I am operating SL in a professional setup that can not tolerate other than prompt and practical response and support to any issues regarding problems in the software.

Thank You,


Re: Why the Slow/No response?

Posted: Mon Apr 06, 2009 9:12 am
by bruno.falip
Sorry for the late reply but the forum is not the fastest way to get a reply. You can call us or email if it is urgent!