Why the Slow/No response?

Sunlite Suite, the lighting control software which even outshines most of the consoles available on the market !

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N.Webber
Junior Forumor
Posts: 45
Joined: Thu Dec 27, 2007 9:02 am
Location: Israel
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Why the Slow/No response?

Post by N.Webber » Sat Apr 04, 2009 1:46 pm

Hi,

So, are you all out at Frankfurt? How about some attention to 'old' users...?

Let me start by stating I think this software is great.
I am using it for about a year and the only downfalls are the occasional crashes and the few bugs and issues still unsolved...
Though I have managed to work around some of the problems, they should still should be addressed and solved.

I don't want to sound rude, but I feel the response rate to (my) messages and issues is not in line with the professionalism I expected from SL.

I am operating SL in a professional setup that can not tolerate other than prompt and practical response and support to any issues regarding problems in the software.

Thank You,

N.Webber
http://www.boniton.co.il
http://www.bt-12.com Balanced Tilting Sounds Better...

bruno.falip
SuperMaxi Forumor
Posts: 723
Joined: Mon Nov 06, 2006 5:12 pm

Re: Why the Slow/No response?

Post by bruno.falip » Mon Apr 06, 2009 9:12 am

Sorry for the late reply but the forum is not the fastest way to get a reply. You can call us or email if it is urgent!

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