Green light goes off after a while

Sunlite Suite, the lighting control software which even outshines most of the consoles available on the market !

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JACKBOND
Posts: 3
Joined: Wed Mar 23, 2011 6:06 am

Green light goes off after a while

Post by JACKBOND » Fri Mar 25, 2011 6:04 am

When we start the laptop and load our pages in sunlite suite everything is fine but after a while all the lights freeze and the buttons stop responding. Only option is to close app and unplug replug the usb and start again software.

Ive nioticed that when it freezes the green light on siudi6c is off.

Any idea.


Sunlite suite
13 dec 2010
1 SL512BC
Laptop pc with win xp

simonB
SuperMaxi Forumor
Posts: 1630
Joined: Thu Sep 17, 2009 1:50 pm

Re: Green light goes off after a while

Post by simonB » Fri Mar 25, 2011 8:36 am

Sometimes you USB interface can freeze if there is a power dropout on the same circuit your laptop is plugged into.
1.Try a different USB cable
2.Try to identify the source of a high powered device such as a smoke machine or PAR lamps and see if they can be powered from a different area
3.Experiment with disconnecting the laptop power before hitting a smoke machine and see if the problem still occurs
4.If you are using an external USB hub, make sure it's powered

Although a power dropout can reset the USB hub on your laptop, consequently crashing the interface, it should not crash Sunlite Suite. Try on a different machine to see if you have the same problem.
Simon
--
Sales/Support

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