SIUDI 5A Not recognized in windows 8 x86

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MiSTRFiNGA
Posts: 3
Joined: Sat Jan 05, 2013 3:10 am

SIUDI 5A Not recognized in windows 8 x86

Post by MiSTRFiNGA » Sat Jan 05, 2013 3:27 am

I do my research before posting. I know it is not 64bit compatible. I left it unplugged during installation. I tired to run tools.exe and it is not discovered. It does show up in the device manager as unknown device, and I cannot get it to recognize the drivers. I even extracted the fiels out of the .exe file including the inf and it does not use them. Can you please advise another alternative to get this setup working? thanks!

simonB
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Re: SIUDI 5A Not recognized in windows 8 x86

Post by simonB » Mon Jan 07, 2013 10:37 am

Hello, we don't have Windows 8 drivers for the 32 bit interfaces
Simon
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MiSTRFiNGA
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Joined: Sat Jan 05, 2013 3:10 am

Re: SIUDI 5A Not recognized in windows 8 x86

Post by MiSTRFiNGA » Mon Jan 07, 2013 7:10 pm

is there a driver for windows 7 x86 then???

simonB
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Re: SIUDI 5A Not recognized in windows 8 x86

Post by simonB » Mon Jan 14, 2013 3:24 pm

yes
Simon
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MiSTRFiNGA
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Re: SIUDI 5A Not recognized in windows 8 x86

Post by MiSTRFiNGA » Mon Jan 14, 2013 7:18 pm

Well I was told that windows 7 & 8 are 64bit Os's buy email from this company. I have installed XP and this box still does not recognized. In device manager it has the yellow arrow icon. I installed the software first, then plugged in the box. I ran the tools.exe app and it does not see it either. I also did the "about" tab and it is not seen either.

simonB
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Joined: Thu Sep 17, 2009 1:50 pm

Re: SIUDI 5A Not recognized in windows 8 x86

Post by simonB » Tue Jan 15, 2013 9:48 am

A few things to try:
-Download the latest software and re-install
-Different USB socket
-Different computer

If the interface is still not detected on a different computer, it could be faulty. Send me an e-mail and I will send you some information on our returns policy.
Simon
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Sales/Support

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