Nicolaudie Architectural Forum

Hi, Thank you for your message. Where abouts in the UK are you? Nicolaudie UK do FREE training and demo days in Brighton, UK. We have a day coming up on July 19th 2016, if you are interested? You'll be introduced to our full range of products, including the STICK-DE3, and given basic training in ESA...

Hi, Thank you for reporting the problem with the manual. I had a look through, using the link above and could not see any broken images. Perhaps it was a temporary issue, caused by a website update. If you find a specific page with an issue, that perhaps I have missed, please do let me know. Kind Re...

Hi, Thank you for your message. The new XEEL effects engine, which is in ESA2, will be in a future release of Sunlite, however it won't be integrated into Sunlite Suite 2. A newer version of Sunlite is currently in development, but I am unable to give a release date as it is in an early state of dev...

Hi, Thank you for your message and I am sorry to hear of your troubles. Have you tried resetting your device to factory default settings in HardwareManager? This can often solve problems after a firmware update. (See attached image showing you where to do this). The next thing to try is simplify you...

I am posting this on behalf of Michael from Luminart: Experienced ESA2 and Esa Pro programmer required, south London. Not a challenging job, just a case of preparing a small quantity of scenes and effects according to the clients brief. Equipment being used is ESA Pro, DE-3 controller driving 6 Eldo...

I am posting this on behalf of Michael from Luminart: Experienced ESA2 and Esa Pro programmer required, south London. Not a challenging job, just a case of preparing a small quantity of scenes and effects according to the clients brief. Equipment being used is ESA Pro, DE-3 controller driving 6 Eldo...

Hi Bernd,

This is a temporary problem that should be solved soon.

We have moved all of our online services to a new faster server. The only downside are some temporary glitches which we are working on solving.

Kind Regards,

Nick.

Hi Franck, Thank you for your message. The 6C is not officially supported in any operating system after Windows 7. However,I have tried a 6C e with Windows 10 64bit and it's detected and seems to work well, using fm 1.15, with Sunlite Suite 1 Beta. It also output DMX. It may be you have a hardware f...

There is a new beta version of Sunlite 2 available on the website which solves a problem installing it on some PCs (DLL Error).

As always, download it here:

http://www.nicolaudie.com/download.htm

Kind Regards,

Nick
Nicolaudie Support

Hi Finn, We have a BFC2000 which is recognised by Windows 10 64bit and Sunlite Suite 2, so I don't believe it is a compatibility issue. The key thing is to work out if it is a Behringer Issue or a Sunlite 2 Issue. 1 : Are the Behinger drivers correctly installed and recognised? Have you tried instal...

Hi, Thank you for your post. I believe you posted your device serial number but I couldn't find a record of this in our system. I think it's best you start a support ticket for this particular problem using our ticket system ... http://store.nicolaudie.com/repair Kind Regards, Nick. Nicolaudie Suppo...

Hi jholmes,

Yes I would also recommend the 64bit version of Windows 10 as you're limited to around 3Gb of system memory with the 32Bit version. If you have any more memory physically installed in your system it's completely unused.

Nick.
Nicolaudie Support

Hi Sylvain, Thank you for reporting this usability issue. I have been able to replicate it (see attached) in the latest Beta. It would be better if the icon displayed in the Color box (left) be the same as that shown to be the Colours palette window (right). Instead it shows a generic, black palette...

We've just put up a new official version of ESA 2 which includes several bug fixes and improvements. http://www.nicolaudie.com/en-gb/download.htm Bug fixes and changes : Black and white installer image changed Fixed ‘download more fixtures’ button on Windows. Previously disabled. Text change: 'downl...

Hi Superbaloo8,

Thank you for clarifying about using the official version for production use. Yes, this is recommended.

Kind Regards,

Nick.
Nicolaudie UK