Nicolaudie Architectural Forum

Hi,

Thank you for your message. Could you please start a support ticket using the link below so that we can solve this for you?

https://store.nicolaudie.com/repair

Kind Regards,

Nick.

Hi, Thank you for your question. We sell an adaptor called the RJ2BLOCK which makes it very simple to connect DMX (out) + Power (in) to the back of your Stick-DE3 or Stick-CU4. Please see attached image. The RJ2BLOCK is not currently on our webstore. However, if you setup an account (https://store.n...

Hi,

Great to hear you solved it. It could have been an old version of ESA Pro or a faulty install.

Kind Regards,

Nick.

Hi there, Thank you for your post. When using high-dpi screens, Windows 8.1 or 10 automatically chooses display scaling settings based on its pixel density (dpi) and resolution. Unfortunately, many software applications are not designed to work with this display scaling and this includes ESA Pro v1 ...

Hi there, Thank you for your post. Yes it could be Windows firewall that needs disabling or a firewall from a third party piece of software such as Norton. Make sure all firewalls are disabled as a test. You can then add an exception into your firewall if this solves it. Another possibility is that ...

You can find a new beta version of Sunlite Suite 2 available on the downloads page. https://www.nicolaudie.com/download.htm We plan to have one more beta available before making the new version official. Correct colour calculation when using a Subtract switch to dim RGB fixtures. Option to re-order ...

Hi Sepp, Thank you for your help Maik. I am sorry to hear of the problems you are having. I have put together an updated guide for connecting to Artnet. Please see this attached. Something to note is that the the new Artnet protocole used by Sunlite Suite 2 beta does not require the computer and Art...

Hi Ola, I am sorry to hear about the problem with Lightpad. I can see in the 2nd (middle) image that Lightpad did successfully detect your Stick-KE1. So it seems the problem is intermittent. It sometimes works, but sometimes not. The two sticks you see in the third / bottom image below are demo Stic...

Hi John, Thank you for your question. You could use a switch to position your lights and then a scene to play the shutter chaser. Please see the sample show attached which uses the Generic Moving Head. 1) Import the .shw file. 2) Open your Easy View 3D 3) Press 'Centre Lights' switch. This centres t...

Hi, Thank you for your feedback. We are still actively fixing any bugs found in Sunlite Suite 2. However, we are not adding new features at this time. This is because we are currently working on a new version of Sunlite Suite with lots of exciting new features which will be released sometime next ye...

Hi Metin, Thank you for your screenshots. I can see it's not correctly detected. Let's focus on trying to find your serial number so 1) we can know what device you have and 2) you can start a support ticket. The serial number is always located on a sticker on the PCB. On many models it is easy to se...

Hi Peter,

I am really happy I could help! If you need more advice, I'm always here.

Kind Regards,

Nick.

Hi Jeromesap, Can you please downloading the latest version of your software .... https://www.nicolaudie.com/download.htm And then update your device firmware using HardwareManager.exe. If this does not work, please submit a support request here ... https://store.nicolaudie.com/repair Kind Regards, ...

Hi Patchkno,

Thank you for your message.

Can you please submit a support request using the following link and we will be able to resolve this for you:
https://store.nicolaudie.com/repair

Kind Regards,

Nick.

Hi Metin, Thank you for your message. 1) Have you tried downloading the latest version of your software and reinstalling it? https://www.nicolaudie.com/download.htm 2) Have you tried updating your firmware using HardwareManager? If this does not work or you need further help, can you please submit a...