Search found 282 matches

by nick
Mon Jan 28, 2019 5:10 pm
Forum: Sunlite Suite 2
Topic: No interface detected (OFF on Suite)
Replies: 1
Views: 1080

Re: No interface detected (OFF on Suite)

Hi there,

Please start a ticket at our support centre and one of our technicians will be happy to help ...
https://store.nicolaudie.com/signin

Kind Regards,

Nick.
by nick
Thu Jan 10, 2019 4:31 pm
Forum: ESA Pro
Topic: Syncing clocks
Replies: 4
Views: 3590

Re: Syncing clocks

Hi Mike, I recommend starting a support ticket for this issue at the following link. https://store.nicolaudie.com/signin Please include as much as information as possible such as - software and firmware versions (e.g. ESA Pro 17-10-2018, Firmware 2.1) - a copy of your showfile (.arc or .dlm) - scree...
by nick
Thu Jan 10, 2019 4:24 pm
Forum: STICK-DE3
Topic: Stick-CU4 Dimmer
Replies: 1
Views: 1110

Re: Stick-CU4 Dimmer

Hello, I recommend updating to the latest version of ESA2 and then check you are using the latest firmware using HardwareManager which is included. You can also change settings using this tool. https://www.nicolaudie.com/download.htm If this does not solve your problem, please create a support ticke...
by nick
Wed Jan 02, 2019 4:59 pm
Forum: STICK-DE3
Topic: Google Assistant/Alexa integration
Replies: 1
Views: 1068

Re: Google Assistant/Alexa integration

Hi Alaistair, We are currently working on a cloud based system for the Stick-DE3 which will allow remote control over the internet. It is our hope that we will link up with services like Alexa in future but no solid plans have been made yet as we are still making early development decisions. Kind Re...
by nick
Thu Dec 20, 2018 4:56 pm
Forum: STICK-DE3
Topic: Control DE3 over IP
Replies: 15
Views: 12300

Re: Control DE3 over IP

Hi there,

Unfortunately with the Stick-DE3 firmware 2.1, the remote protocol no longer supports TCP packets. You must use UDP packets on port 2430 instead.

We need to update the documentation to reflect this. The last firmware that supported TCP remote protocol was 1.13.

Kind Regards,

Nick.
by nick
Wed Dec 19, 2018 5:00 pm
Forum: STICK-DE3
Topic: Tunable White Color Wheel
Replies: 1
Views: 1079

Re: Tunable White Color Wheel

Hi Jon, Is this an RGB WW CW or similar? It is possible to control the RGB and the WW / CW channels independently from the colour wheel. For this to work ... - The Stick-DE3 must be programmed with the correct profile for your lights. You may need to modify an existing _generic / RGB profile to add ...
by nick
Mon Dec 03, 2018 4:24 pm
Forum: Sunlite Suite 3
Topic: Index
Replies: 2
Views: 1648

Re: Index

Hi there,

Could you please provide a little more information?

Kind Regards,

Nick.
by nick
Wed Nov 21, 2018 4:53 pm
Forum: ESA Pro
Topic: Syncing clocks
Replies: 4
Views: 3590

Re: Syncing clocks

Hi Kurt, You can see the time scenes are supposed to start in the HardwareManager > Stick-DE3 > Clock > Sunrise Sunset Calculator section. You can set an offset to this in the ESA2 or ESA Pro software by X number of hours for each scene. > things that are scheduled to run at Sunset are starting way ...
by nick
Wed Nov 21, 2018 4:38 pm
Forum: SIUDI 8C - SIUDI 8A
Topic: SLESA-U8 firmware update on MAC using ESA2
Replies: 2
Views: 2109

Re: SLESA-U8 firmware update on MAC using ESA2

Hi,

You need to use HardwareManager software which is included with ESA2.

1) Connect SLESA-U8 by USB
2) Load HardwareManager (make sure ESA2 is closed)
3) Select your interface on the left
4) Select Firmware button
5) Update firmware

Now try connecting to ESA2.

Kind Regards,

Nick.
by nick
Wed Nov 21, 2018 12:35 pm
Forum: STICK-KU1/KE1
Topic: Router freezes KU1
Replies: 1
Views: 1261

Re: Router freezes KU1

Hi, The first thing I would check is the power supply. For the Stick-KU1 to function properly it needs 9 volts or the touch panel will not respond and could malfunction. The Power Adapters will lose voltage over time. It could be that connecting the ethernet requires a little extra power than is ava...
by nick
Tue Nov 20, 2018 12:26 pm
Forum: Sunlite Suite 2
Topic: Easyremote big problem
Replies: 1
Views: 1432

Re: Easyremote big problem

Hi, Easy Remote uses UDP messages for data transfer because they are very fast for triggering events. The downside of this protocol is the messages can get lost on a busy networks. Also, the more complex your console, the more chance there is that some of your design will not appear. Unfortunately w...
by nick
Fri Sep 14, 2018 3:42 pm
Forum: Sunlite Suite 2
Topic: hardware for 3 universes
Replies: 6
Views: 2121

Re: hardware for 3 universes

Hi jrukavina, Thank you for pointing out the error. There was a temporary website problem which I have now fixed. > my next question is there anyway to use all 3 universes in stand alone. No, you only have 2 universes in Standalone mode. This is due to a hardware limitation. > will suite 3 or esa pr...
by nick
Tue Sep 11, 2018 3:39 pm
Forum: Sunlite Suite 2
Topic: Changelog
Replies: 1
Views: 1263

Re: Changelog

Hi Aslonnes,

We will be turning the current beta version of Sunlite Suite 2 (05/09/2018) into an official version very soon. A list of bug fixes will be posted when this happens. One key fix is that the Suite 2 beta version (05/09/2018) works with the Sunlite-EC.

Kind Regards,

Nick.
by nick
Fri Sep 07, 2018 2:56 pm
Forum: Sunlite Suite 3
Topic: Pan/Tilt inv not working with palette
Replies: 2
Views: 1735

Re: Pan/Tilt inv not working with palette

Hi Pperpot,

Thank you for your excellent bug report. I managed to replicate it by watching your video and copying each click. I have reported this to our developer platform for the bug to be fixed.

Kind Regards,

Nick.
by nick
Thu Sep 06, 2018 1:35 pm
Forum: ESA Pro
Topic: Calendar - two scenes at the same time?
Replies: 8
Views: 3884

Re: Calendar - two scenes at the same time?

Hi Kurt,

Thank you for pointing out the problem with our documentation. I have made a note to update it.

Kind Regards,

Nick.