Search found 278 matches

by nick
Mon Mar 11, 2019 4:00 pm
Forum: STICK-DE3
Topic: Multiple universes
Replies: 1
Views: 486

Re: Multiple universes

Hi Pavlov, It's not possible to output more than 2 DMX universes (1024 channels) from a STICK controller running in Standalone mode. While it's possible to sychronise more than 1 STICK controller over a network, this does not give you more universes. This function synchronises the areas so that each...
by nick
Mon Mar 11, 2019 3:42 pm
Forum: Sunlite Suite 2
Topic: EasyView problem with Showtec Kanjo Spot 60
Replies: 2
Views: 476

Re: EasyView problem with Showtec Kanjo Spot 60

Hello,

My apologies for the delay.

Please start a support ticket using the 'Support Center' button at the page below ...
https://store.sunlitepro.com/

Kind Regards,

Nick.
by nick
Mon Mar 11, 2019 3:40 pm
Forum: Sunlite Suite 2
Topic: cycle taking 8min to update
Replies: 2
Views: 399

Re: cycle taking 8min to update

Hello,

Please start a support ticket using the Support Center link ...
https://store.sunlitepro.com/signin

Kind Regards,

Nick.
by nick
Mon Mar 11, 2019 3:38 pm
Forum: Sunlite Suite 2
Topic: is forum active? Cycle problem.
Replies: 1
Views: 372

Re: is forum active? Cycle problem.

Hello, Thank you for your post. > 1. Is this forum active? No response, and only old posts - no recent topics? Yes this forum is still active and monitored by Nicolaudie staff. However, the forum does take lower priority than support tickets as it is designed to be user-to-user support. For assistan...
by nick
Mon Mar 11, 2019 3:10 pm
Forum: Sunlite Suite 3
Topic: Sunlite-BC upgradeability
Replies: 5
Views: 1446

Re: Sunlite-BC upgradeability

Hi Mike,

Yes you can purchase Sunlite Suite 2 Full Mode, which includes Easy Show, for $49 + local taxes from https://store.dmxsoft.com/.

Kind Regards,

Nick.
by nick
Mon Mar 11, 2019 12:21 pm
Forum: STICK-KU1/KE1
Topic: Stick KE1 Firmware Issue
Replies: 1
Views: 1063

Re: Stick KE1 Firmware Issue

Hello, I am sorry you have experienced these problems. The XHL-Nap problem, since updating to 1.21, is most likely the cause of the problems you describe. This problem happens with a small number of interfaces and can be solved by starting a support ticket here. https://store.nicolaudie.com/signin P...
by nick
Mon Mar 11, 2019 12:12 pm
Forum: Easy Show
Topic: Easy Show for Sunlite Basic Class?
Replies: 1
Views: 1026

Re: Easy Show for Sunlite Basic Class?

Hi Mike, Is this is Sunlite-BC or a Suite2-BC? You can check in HardwareManager. If Sunlite-BC, you can upgrade at https://store.dmxsoft.com/. The software upgrade cost, at the time of writing, is $49 + local taxes. If Suite2-BC, it's not possible to upgrade this via software as it is not SUT compat...
by nick
Fri Mar 08, 2019 4:11 pm
Forum: SIUDI 7A/7B
Topic: please Help... Interface crashed after update
Replies: 4
Views: 813

Re: please Help... Interface crashed after update

Hello,

For XHL-nap issues please start a support ticket at the link below and one of our support staff will get back to you ...
https://store.nicolaudie.com/signin

Kind Regards,

Nick.
by nick
Thu Feb 14, 2019 4:04 pm
Forum: STICK-GU2
Topic: sunrise activation port
Replies: 1
Views: 725

Re: sunrise activation port

Hi there, > I would like to know if the port behind the Stick-GU2 may be connected to a sunrise detector to trigger a scene ? You can map a scene to be triggered by the port on the Stick-GU2. That scene could be programmed to play for x amount of time and then stop. How long do yo need it to play fo...
by nick
Mon Feb 11, 2019 5:20 pm
Forum: Sunlite Suite 3
Topic: Sunite Suite 3 FC+
Replies: 1
Views: 690

Re: Sunite Suite 3 FC+

Hi David,

To use Sunlite Suite 3 you will need a Sunlite-BC or Sunlite-EC model. We are planning a Sunlite-FC model for release in 2020.

For further information please see this page ...
viewtopic.php?f=45&t=40936

Kind Regards,

Nick
by nick
Mon Jan 28, 2019 5:16 pm
Forum: SIUDI 9A
Topic: Multiple universes
Replies: 3
Views: 1248

Re: Multiple universes

Hi,

The SLESA-U9 will only output 256 channels on a single universe.

For 2 universes in standalone mode you will need a SLESA-UE7.

Kind Regards,

Nick.
by nick
Mon Jan 28, 2019 5:10 pm
Forum: Sunlite Suite 2
Topic: No interface detected (OFF on Suite)
Replies: 1
Views: 466

Re: No interface detected (OFF on Suite)

Hi there,

Please start a ticket at our support centre and one of our technicians will be happy to help ...
https://store.nicolaudie.com/signin

Kind Regards,

Nick.
by nick
Thu Jan 10, 2019 4:31 pm
Forum: ESA Pro
Topic: Syncing clocks
Replies: 4
Views: 2855

Re: Syncing clocks

Hi Mike, I recommend starting a support ticket for this issue at the following link. https://store.nicolaudie.com/signin Please include as much as information as possible such as - software and firmware versions (e.g. ESA Pro 17-10-2018, Firmware 2.1) - a copy of your showfile (.arc or .dlm) - scree...
by nick
Thu Jan 10, 2019 4:24 pm
Forum: STICK-DE3
Topic: Stick-CU4 Dimmer
Replies: 1
Views: 531

Re: Stick-CU4 Dimmer

Hello, I recommend updating to the latest version of ESA2 and then check you are using the latest firmware using HardwareManager which is included. You can also change settings using this tool. https://www.nicolaudie.com/download.htm If this does not solve your problem, please create a support ticke...
by nick
Wed Jan 02, 2019 4:59 pm
Forum: STICK-DE3
Topic: Google Assistant/Alexa integration
Replies: 1
Views: 513

Re: Google Assistant/Alexa integration

Hi Alaistair, We are currently working on a cloud based system for the Stick-DE3 which will allow remote control over the internet. It is our hope that we will link up with services like Alexa in future but no solid plans have been made yet as we are still making early development decisions. Kind Re...