Search found 270 matches

by nick
Mon Mar 25, 2019 5:32 pm
Forum: Easy View 2006
Topic: EasyView problem with Showtec Kanjo Spot 60
Replies: 1
Views: 549

Re: EasyView problem with Showtec Kanjo Spot 60v

Hello, I tried the Showtec Kanjo Spot 60 in Easy View 2006 and Easy View 2. I could see that movement was not working in 2006 and the model did not appear in Easy View 2. I tried some quick fixes but without success. It looks like this profile has a problem. You can now report these problems to be f...
by nick
Mon Mar 25, 2019 5:03 pm
Forum: Sunlite Suite 2
Topic: Akai mk2 midi controller
Replies: 1
Views: 249

Re: Akai mk2 midi controller

Hello, I recommend starting a support ticket for this one. https://store.sunlitepro.com/support Please include as much information as possible such as the exact model of Akia Midi controller, the software version you are using (version date) and a copy of your show file (.shw). Kind Regards, Nick.
by nick
Mon Mar 25, 2019 3:51 pm
Forum: STICK-GA2
Topic: CU4 writes random scenes on his own
Replies: 3
Views: 3566

Re: CU4 writes random scenes on his own

Hello,

We have since released a newer version of the Stick4A (CU4) firmware 0.96 (2018-08-20) which solves this problem.

Kind Regards,

Nick.
by nick
Mon Mar 25, 2019 3:44 pm
Forum: Easy Stand Alone 2
Topic: Time Trigger
Replies: 2
Views: 282

Re: Time Trigger

Hi Stan, Which hardware interface are you using? For example, a SLESA-U8? > Software ignores trigger time and just run's. Are you outputting DMX in live mode (i.e. interface connected to software) and trying to get ESA2 to trigger a scene? The time triggers are only used when the interface is runnin...
by nick
Tue Mar 12, 2019 4:31 pm
Forum: SIUDI 9A
Topic: Multiple universes
Replies: 3
Views: 737

Re: Multiple universes

Hi, > It is possible to connect several devices in Master-slave mode to increase the number of universes? This is possible with the SLESA-UE7. See page 2 of the SIUDI-7B datasheet: https://storage.googleapis.com/nicolaudie-eu-litterature/Release/siudi_7b_datasheet_en.pdf And the section called 'Sync...
by nick
Tue Mar 12, 2019 4:24 pm
Forum: ESA Pro
Topic: Audio playback and scene triggering conflict
Replies: 1
Views: 374

Re: Audio playback and scene triggering conflict

Hello,

I am sorry I did not see this post earlier. For quick support, it's better to post a ticket here ... https://store.nicolaudie.com/support

Are you still experiencing problems?

Kind Regards,

Nick.
by nick
Tue Mar 12, 2019 4:19 pm
Forum: Easy Stand Alone 2
Topic: remote correction
Replies: 4
Views: 346

Re: remote correction

Hello, The SLESA-UE7, Stick-KE1 / KE2 and Stick-DE3 all contain microSD cards. Using ESA Pro, it's possible to write a new show to a folder on your PC, copy the contents to a microSD and post it. It's important to make sure that the microSD meets the specifications that the controllers can read. Che...
by nick
Mon Mar 11, 2019 4:00 pm
Forum: STICK-DE3
Topic: Multiple universes
Replies: 1
Views: 349

Re: Multiple universes

Hi Pavlov, It's not possible to output more than 2 DMX universes (1024 channels) from a STICK controller running in Standalone mode. While it's possible to sychronise more than 1 STICK controller over a network, this does not give you more universes. This function synchronises the areas so that each...
by nick
Mon Mar 11, 2019 3:42 pm
Forum: Sunlite Suite 2
Topic: EasyView problem with Showtec Kanjo Spot 60
Replies: 2
Views: 337

Re: EasyView problem with Showtec Kanjo Spot 60

Hello,

My apologies for the delay.

Please start a support ticket using the 'Support Center' button at the page below ...
https://store.sunlitepro.com/

Kind Regards,

Nick.
by nick
Mon Mar 11, 2019 3:40 pm
Forum: Sunlite Suite 2
Topic: cycle taking 8min to update
Replies: 2
Views: 263

Re: cycle taking 8min to update

Hello,

Please start a support ticket using the Support Center link ...
https://store.sunlitepro.com/signin

Kind Regards,

Nick.
by nick
Mon Mar 11, 2019 3:38 pm
Forum: Sunlite Suite 2
Topic: is forum active? Cycle problem.
Replies: 1
Views: 248

Re: is forum active? Cycle problem.

Hello, Thank you for your post. > 1. Is this forum active? No response, and only old posts - no recent topics? Yes this forum is still active and monitored by Nicolaudie staff. However, the forum does take lower priority than support tickets as it is designed to be user-to-user support. For assistan...
by nick
Mon Mar 11, 2019 3:10 pm
Forum: Sunlite Suite 3
Topic: Sunlite-BC upgradeability
Replies: 5
Views: 1206

Re: Sunlite-BC upgradeability

Hi Mike,

Yes you can purchase Sunlite Suite 2 Full Mode, which includes Easy Show, for $49 + local taxes from https://store.dmxsoft.com/.

Kind Regards,

Nick.
by nick
Mon Mar 11, 2019 12:21 pm
Forum: STICK-KU1/KE1
Topic: Stick KE1 Firmware Issue
Replies: 1
Views: 570

Re: Stick KE1 Firmware Issue

Hello, I am sorry you have experienced these problems. The XHL-Nap problem, since updating to 1.21, is most likely the cause of the problems you describe. This problem happens with a small number of interfaces and can be solved by starting a support ticket here. https://store.nicolaudie.com/signin P...
by nick
Mon Mar 11, 2019 12:12 pm
Forum: Easy Show
Topic: Easy Show for Sunlite Basic Class?
Replies: 1
Views: 550

Re: Easy Show for Sunlite Basic Class?

Hi Mike, Is this is Sunlite-BC or a Suite2-BC? You can check in HardwareManager. If Sunlite-BC, you can upgrade at https://store.dmxsoft.com/. The software upgrade cost, at the time of writing, is $49 + local taxes. If Suite2-BC, it's not possible to upgrade this via software as it is not SUT compat...
by nick
Fri Mar 08, 2019 4:11 pm
Forum: SIUDI 7A/7B
Topic: please Help... Interface crashed after update
Replies: 4
Views: 571

Re: please Help... Interface crashed after update

Hello,

For XHL-nap issues please start a support ticket at the link below and one of our support staff will get back to you ...
https://store.nicolaudie.com/signin

Kind Regards,

Nick.