Search found 282 matches

by nick
Fri Mar 20, 2020 6:05 pm
Forum: Sunlite Suite 3
Topic: Cycle - Button activation
Replies: 1
Views: 1350

Re: Cycle - Button activation

Hi Harry,

> When I click on another cycle button, the old one should be deactivated.

In Suite 2 you only needed to left click a cycle to open it in the Cycle editor.

In Suite 3 you need to CTRL + left click to open it.

Does this solve the problem?

Kind Regards,

Nick.
by nick
Fri Mar 20, 2020 6:02 pm
Forum: Sunlite Suite 2
Topic: Connect Sunlite artnet interface to WYSIWYG visualizer
Replies: 1
Views: 1159

Re: Connect Sunlite artnet interface to WYSIWYG visualizer

Hi Marco, I think we spoke via support ticket and we solved this for you. The problem seemed to be that you could not assign DMX universes to Artnet Universes unless DMX fixtures were first patched into those inverses in Suite 2/3 patch window first. This has caught out a few people, even myself. Ki...
by nick
Wed Jan 29, 2020 5:13 pm
Forum: Sunlite Suite 2
Topic: 8F Prism...Possible?
Replies: 1
Views: 1232

Re: 8F Prism...Possible?

Hi Gerardo,

Thank you for bringing this to my attention.

Currently 6FC and 8FC prisms presets don't exist in our Scan Library tools or 3D visualiser software. I have added a feature request to our developers so that this can be considered for future versions.

Kind Regards,

Nick.
by nick
Wed Jan 29, 2020 4:48 pm
Forum: STICK-DE3
Topic: DE3 - ESA PRO clock syncing issue
Replies: 2
Views: 1069

Re: DE3 - ESA PRO clock syncing issue

Hi Tom, I am very sorry to hear about this issue. The time trigger issue isn't something I have heard of. In this situation, I recommend starting a support ticket and including ... https://store.nicolaudie.com/signin - a copy of your showfile (.dlm or .arc) - which software and version date you're u...
by nick
Wed Jan 22, 2020 5:28 pm
Forum: SIUDI 7A/7B
Topic: Getting slow in Stand alone mode
Replies: 1
Views: 1885

Re: Getting slow in Stand alone mode

Hi Wilson,

This is a known problem with some time triggered scenes. The fix is to install firmware 1.24 2018-12-13.

For further help with this please start a support ticket.

Kind Regards,

Nick.
by nick
Wed Jan 22, 2020 5:19 pm
Forum: STICK-DE3
Topic: DE3 Remote Access
Replies: 1
Views: 822

Re: DE3 Remote Access

Hi Tom, Unfortunately it's not possible for any of our apps or software to control our dmx interfaces over the internet yet. We are working on a cloud based system which will allow remote control via a web browser with some of our interfaces, including the DE3. We expect this to be available later t...
by nick
Tue Jan 14, 2020 12:42 pm
Forum: SIUDI 7A/7B
Topic: Auto Restart the Device at 6:00
Replies: 2
Views: 966

Re: Auto Restart the Device at 6:00

Hi Wilson, > We found a Bug on UE7/B. I am sorry about this. This problem appears in firmware 1.24 2018-12-13. This was fixed in firmware 1.24 2019-09-25 (notice the date). https://drive.google.com/open?id=1pxWhfPxbIyvow-7D2MNzhx_0J_BUJxkh The 'bug' that resets the device at 6am was actually a featu...
by nick
Fri Jan 10, 2020 1:02 pm
Forum: SIUDI 7A/7B
Topic: UE7 Slow down the Show Effect
Replies: 1
Views: 796

Re: UE7 Slow down the Show Effect

Hi Wilson, This is a known problem with some time triggered scenes. There is a solution. I recommend updating your SLESA-UE7 with firmware 1.24 2018-12-13 which is available in the latest builds of our ESA2 and ESA Pro software. Make sure the date of the firmware is 2018-12-13 or you will find the s...
by nick
Thu Nov 28, 2019 5:16 pm
Forum: SIUDI 8C - SIUDI 8A
Topic: Random USB disconnection
Replies: 2
Views: 2442

Re: Random USB disconnection

Hi Gigfy, We have seen this behaviour in tests in the Nicolaudie office. I would recommend downgrading to firmware 0.06 or firmware 0.07 to solve this problem. We are working to resolve this. Firmware 0.06 is included in the HardwareManager of the current official version (at the time of writing) of...
by nick
Thu Oct 10, 2019 2:06 pm
Forum: Sunlite Suite 2
Topic: hardware for 3 universes
Replies: 6
Views: 2628

Re: hardware for 3 universes

Hello,

Yes, this is still in development, with a release scheduled for 2020. I can't really talk about it, but it will be more than 3 universes :)

Kind Regards,

Nick.
by nick
Thu Oct 10, 2019 1:56 pm
Forum: Easy View 2006
Topic: Conversion software
Replies: 1
Views: 1007

Re: Conversion software

Hi there,

EVS is a proprietary format with no conversion software available. What you can do is convert simple 3D models in to .X (Direct X format) and import these into Easy View 3D.

Kind Regards,

Nick.
by nick
Thu Oct 10, 2019 1:54 pm
Forum: ESA Pro
Topic: "Write the interface''s memory" does not work.
Replies: 1
Views: 1021

Re: "Write the interface''s memory" does not work.

Hi Konstantin,

> Should this button be active when connecting via Ethernet?

Yes it should. I believe we spoke via support ticket and we decided there was a problem with your network setup.

Kind Regards,

Nick.
by nick
Thu Jul 11, 2019 2:25 pm
Forum: STICK-DE3
Topic: DMX from RJ45
Replies: 1
Views: 1891

Re: DMX from RJ45

Hi Brett, The Power+DMX RJ45 port on the Stick-DE3 should always transmit DMX as long as the show on the SD card is programmed to do this. Check U2 onthe patch grid in ESA2 or ESA Pro. To make it easier for customers to complete the wiring, we can provide an RJ2BLOCK which provides an easy way to co...
by nick
Tue Jul 09, 2019 4:01 pm
Forum: Sunlite Suite 2
Topic: bug correction
Replies: 3
Views: 1472

Re: bug correction

Hi, Thank you for the bugs and feature requests reported on our support ticket Christoph. These have now been added to our development system for future updates and fixes. A quick note about point 3 to other forum users. Sunlite Suite 2 and 3 can only write to interfaces containing SD memory. For dm...
by nick
Thu Jul 04, 2019 11:27 am
Forum: SIUDI 7A/7B
Topic: please Help... Interface crashed after update
Replies: 4
Views: 1987

Re: please Help... Interface crashed after update

Hi Pileo,

I am glad we could resolve this quickly for you via the ticket system. This is a software error rather than something wrong with your interface itself.

Kind Regards,

Nick.